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The Salesperson's Dilemma
Every salesperson eventually must confront the following situation: You want the deal badly. You need the business. You've been suspecting that your price is too high to begin with. So what do you do? You lower your price rather than negotiate.
Many salespeople are afraid to stand by their price structure because of a single mistaken assumption: "If I refuse to negotiate my price, I'll lose all my customers." The reality is just the opposite. If you aren't prepared to defend your price, your customers will lose respect for you. Here are ten tips that will help you to negotiate the price you deserve.
Tip Number One: You are entitled to reasonable
Just as your doctor, your accountant, and your plumber are entitled to a reasonable compensation for their services, you are entitled to a reasonable compensation for your product or service. What is reasonable? Whatever you can convince your buyer that your product/service is worth. The operative principle here is value. No buyer will begrudge you a price that is reasonable relative to the perceived value of the product/service.
Tip Number Two: Don't sell yourself short!
Do you believe that what you are selling is worth the price? If the answer is yes, and I certainly hope it is, then you should expect to receive a worthy price. If you lack confidence about your product or service, buyers will become aware of your doubts.
Have you noticed the range of prices for similar products and services?
It fascinates me when some salespeople are able to bring in the
order at a premium price while others can't seem to get by without
discounting. What accounts for this? One salesperson gets up in
the morning and says, "My product is great and my customers are
happy to pay my price!" Another salesperson gets up and says, "My
product is great, but the buyer will never pay me such-and-such!"
Tip Number Three: Don't apologize!
Once you have established the value of your product/service, present your price with confidence. Never apologize for your price. If you believe your price is correct, just assume that your customers will agree.
Tip Number Four: Always be willing to walk
I call this Brodow's Law. You must be prepared to say, "Next!" or your customers will sense your uncertainty. The willingness to walk away from a sale comes from having options. It is crucial to have other potential sales in the line-up. When you know that your sales career doesn't hinge on this one deal, you can exude confidence. And buyers will bow to confidence.
Tip Number Five: How to justify your price.
Once you have decided on your price, it's not good business to
tell your customers to "take it or leave it." You must provide reasonable
justification so your buyer will say, "Okay, that makes sense. I
can accept that." Here is your justification:
Tip Number Six: When to negotiate your price.
Obviously, there are exceptions. You want to leave yourself the option of negotiating a lower price if it is in your best interest to do so. The operative principle here is called "saving face." In other words, you will only lower your price if you can save face, i.e., maintain the integrity of your basic pricing structure. So you tell your customer, "I only accept a lower price under the following circumstances..." What are those circumstances? You might consider offering a discount if the customer will buy more than one, or if the merchandise is flawed. I recently gave a keynote speech at a reduced fee for a client who had already booked six two-day seminars. My face saver: the multiple bookings. As a result of the interest generated by the keynote, the client booked another six seminars.
Tip Number Seven: Make the buyer work for concessions.
If you appear too anxious to negotiate your price or terms downward, the buyer will perceive you as worth less (or worthless). One of my favorite price negotiations was with a client who received a proposal from a competitor of mine who wanted the job so badly that they offered to do a two-day negotiation seminar for nothing (just to break into the account). My client tried to convince me that I should lower my fee, but I politely refused. In the end, the client booked me because they viewed my competitor's presentation as worth the price, namely zero. My seminar was perceived to be more valuable due to my confident negotiating posture.
If you do lower your price, be sure you make your buyer earn the concession. Don't give in right away. Ask for concessions in return, such as additional business.
Tip Number Eight: Qualify your prospective buyers.
There are occasions where you may be wasting your time negotiating with a customer. If you think a buyer may be out of your price range (either below it or above it), ask:
You may want to let them know that you are not in the same range. You may want to sell them a more or less expensive item. Or you may want to fit them into an exception category-provided you can save face.
Tip Number Nine: How to deal with three typical buyer tactics.
1. The Flinch: The buyer says, "Your price is what!" and they start choking. Your response:
2. The Squeeze: The buyer tells you, "You have to do better!" or "I can get it for less." Your response:
3. The Sob Story: They cry, "All I have in my budget is." or "All we can afford is." Your response:
Tip Number Ten: Leave the customer feeling satisfied.
Whatever you do, remember that your objective is to create a satisfied customer. How to satisfy your customers without lowering your price:
1. Be a good listener. Allow them to get their gripes about your price off their chest. They will thank you for being patient with them.
2. Help them to accept your fee by providing reasonable justification.
3. Sell your unique strengths.
Believe In Yourself
The major obstacle that prevents salespeople from receiving the price they want is the fear of rejection. One way of dealing with this fear is to lower your price. A better way is to overcome your fear by schooling yourself in assertive negotiation techniques. When you do it right, both you and your customer will feel a sense of satisfaction.
Ultimately, your belief in yourself and your product/service will be your best weapon. Your confidence will be rewarded.
Copyright © 2000 Ed Brodow Seminars, Inc. All rights reserved.
Ed Brodow is the author of Negotiate With Confidence and negotiation guru on PBS The Business Channel, and motivational speaker presenting customized keynotes and seminars to corporations and associations. He can be reached at 831-372-7270, firstname.lastname@example.org or www.brodow.com.
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