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How to Attract, Keep and Motivate Today
by Gregory P. Smith, President, Chart Your Course International
What to Do When You Lose a Sale
by Timothy F. Bednarz, PhD, American Management Development Group
How to Build Customer Loyalty and Make More Money
by Gregory P. Smith, President, Chart Your Course International

When the Customer's Temper Flares
by Timothy F. Bednarz, PhD, American Management Development Group
How to Delegate & Save Yourself Time
by Gregory P. Smith, President, Chart Your Course International
Effective delegation is an important tool that some managers hesitate to use. Here are eight basic guidelines to help you delegate more effectively
Who's at Fault When Objections Occur?
by Timothy F. Bednarz, PhD, American Management Development Group
How to Manage Generation X Employees
by Gregory P. Smith, President, Chart Your Course International

How to Manage Conflict
by Gregory P. Smith, President, Chart Your Course International

Why Some Sales People Don't Succeed
by Timothy F. Bednarz, PhD, American Management Development Group

The Most Important Corporate Function
by Jonathan Narducci, Narducci Enterprises
Some people think the most important function in their company is sales. Some others think it's marketing. Some think any function that touches the customer is the most important . I don't want to tell them they're wrong - they could be right - but I actually know the most important function in almost any company. It's the one that keeps customers from buying from you.
Innovation Management: Working Smarter with the Power of Collaborative Intelligence
by Howard Eisenberg, President, Syntrek, Inc.
Ninety percent of all new products are actually just simple "line extensions" that fail to substantially increase corporate revenues. Consequently, most established large organizations are staggering, while innovative upstarts are thriving...
Who Develops Innovative Ideas? Everybody!
by Jonathan Narducci, Narducci Enterprises
Competitive advantages are, for example, the services, products, tasks, activities, etc. that enhance value to companies, their customers and their customers' customers. This value comes in all forms and from all people in the company.
Innovative Leadership Assessment
by Gregory P. Smith, President, Chart Your Course International

Is A Competitive Focus Bad?
by Mark McNeilly
Smart managers use competitive intelligence to find out where the competition is going and then make plans to avoid their strengths and attack their weaknesses.
Customer Relationship Marketing in the New E-World
by Steven Howard, Howard Marketing Services
Relationship marketing is a concept that has yet to be clearly defined by anyone, even though much of today's marketing literature and many marketing consultants and gurus are in agreement that relationship marketing will be a critical success factor for the large majority of organizations throughout the 21st century
Keeping Good Employees Means Having Good Managers
by Gregory P. Smith, President, Chart Your Course International
A survey I recently completed showed 36% of the people quit their previous employer because of their supervisor. A painful statistic when you consider how difficult it is to find good people.
Knowing The Competition
by Mark McNeilly
Creating a winning strategy depends a lot on competitive intelligence. As Sun Tzu said, "Know the enemy and know yourself; in a hundred battles you will never be in peril." So what are the hallmarks of a good competitive intelligence capability?
Why Customer Satisfaction Plus?
by Conrad Elnes, Chairman, STI International
In the recent past, business was pretty straight forward. Customers requested service; we provided it; they were happy; end of story. Today, that model has changed dramatically. First, good technical and product knowledge are assumed by external customers
8 tips for selecting a sales lead management service company
by M. H. "Mac" McIntosh, President, Mac McIntosh Incorporated

The Nation's Top Honor for Excellence
by Gregory P. Smith, President, Chart Your Course International
I have worked with hundreds of businesses and find all business owners and executives want to create excellent organizations, but many are unsure how to do it. What is needed is one business improvement model that helps improve performance in every aspect of the organization--unifying strategy from top to bottom.
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