|How to Attract, Keep and Motivate Today|
|What to Do When You Lose a Sale|
|How to Build Customer Loyalty and Make More Money|
|When the Customer's Temper Flares|
|How to Delegate & Save Yourself Time|
Effective delegation is an important tool that some managers hesitate to use. Here are eight basic guidelines to help you delegate more effectively
|Who's at Fault When Objections Occur?|
|How to Manage Generation X Employees|
|How to Manage Conflict|
|Why Some Sales People Don't Succeed|
|The Most Important Corporate Function|
Some people think the most important function in their company is sales. Some others think it's marketing. Some think any function that touches the customer is the most important . I don't want to tell them they're wrong - they could be right - but I actually know the most important function in almost any company. It's the one that keeps customers from buying from you.
|Innovation Management: Working Smarter with the Power of Collaborative Intelligence|
Ninety percent of all new products are actually just simple "line extensions" that fail to substantially increase corporate revenues. Consequently, most established large organizations are staggering, while innovative upstarts are thriving...
|Who Develops Innovative Ideas? Everybody!|
Competitive advantages are, for example, the services, products, tasks, activities, etc. that enhance value to companies, their customers and their customers' customers. This value comes in all forms and from all people in the company.
|Innovative Leadership Assessment|
|Is A Competitive Focus Bad?|
Smart managers use competitive intelligence to find out where the competition is going and then make plans to avoid their strengths and attack their weaknesses.
|Customer Relationship Marketing in the New E-World|
Relationship marketing is a concept that has yet to be clearly defined by anyone, even though much of today's marketing literature and many marketing consultants and gurus are in agreement that relationship marketing will be a critical success factor for the large majority of organizations throughout the 21st century
|Keeping Good Employees Means Having Good Managers|
A survey I recently completed showed 36% of the people quit their previous employer because of their supervisor. A painful statistic when you consider how difficult it is to find good people.
|Knowing The Competition|
Creating a winning strategy depends a lot on competitive intelligence. As Sun Tzu said, "Know the enemy and know yourself; in a hundred battles you will never be in peril." So what are the hallmarks of a good competitive intelligence capability?
|Why Customer Satisfaction Plus?|
In the recent past, business was pretty straight forward. Customers requested service; we provided it; they were happy; end of story. Today, that model has changed dramatically. First, good technical and product knowledge are assumed by external customers
|8 tips for selecting a sales lead management service company|
|The Nation's Top Honor for Excellence|
I have worked with hundreds of businesses and find all business owners and executives want to create excellent organizations, but many are unsure how to do it. What is needed is one business improvement model that helps improve performance in every aspect of the organization--unifying strategy from top to bottom.