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Understanding the Customer
by Timothy F. Bednarz, PhD, American Management Development Group
Become a Creative Breakthrough Thinker: Increase Your Value to Your Organization
by Howard Eisenberg, President, Syntrek, Inc.
The traditional employment contract of lifelong personal job security in exchange for dependable performance and loyalty is now history. So too is the previous corporate security of sustainable market strength based on a track record of quality and brand-name recognition. The past is no longer prologue to the future. Welcome to the new era of constant, rapid, and unpredictable change!
Why Use Value Analysis?
by Timothy F. Bednarz, PhD, American Management Development Group
Becoming the Best Place to Work
by Gregory P. Smith, President, Chart Your Course International
Creating and managing a good organization takes an entirely different approach. Indeed, one-third of the executives surveyed by Robert Half International Inc. now say the work environment is the most critical factor in keeping an employee satisfied in today's business world.
Using the Power of Perception & Expectation
by Timothy F. Bednarz, PhD, American Management Development Group
Building Trust: A Key Element in Worker Productivity
by Gregory P. Smith, President, Chart Your Course International

Using A Story Plan to Achieve Objectives
by Timothy F. Bednarz, PhD, American Management Development Group
The Value Added Service
by Timothy F. Bednarz, PhD, American Management Development Group
The Value of Loyalty
by Timothy F. Bednarz, PhD, American Management Development Group
What have you done to demonstrate to your customers that you are trustworthy and show that you care about the customers success after the sale?
The Value of Service
by Timothy F. Bednarz, PhD, American Management Development Group
Cutting Costs and Capturing New Ideas
by Gregory P. Smith, President, Chart Your Course International
Management's greatest concern should be, "Who has the best ideas and how can we get them?" How many times have you asked employees for their ideas and suggestions and got nothing more than blank stares and shrugged shoulders?
Visuals Make an Impact!
by Timothy F. Bednarz, PhD, American Management Development Group
Don't Hire a Dud!
by Gregory P. Smith, President, Chart Your Course International

Watch Those Signals
by Timothy F. Bednarz, PhD, American Management Development Group
Employers Use Fun to Fight Turnover
by Gregory P. Smith, President, Chart Your Course International

What Constitutes the Best Use of Your Personal Resources?
by Timothy F. Bednarz, PhD, American Management Development Group
Happy Employees Make Productive Employees
by Gregory P. Smith, President, Chart Your Course International

What Would Be Fair?
by Timothy F. Bednarz, PhD, American Management Development Group
How do you respond to a hostile and angry customer who has a legitimate complaint and is unable to get it resolved? How effective is your response?
Here Today, Gone Tomorrow
by Gregory P. Smith, President, Chart Your Course International

What Happens When You Fail to Differentiate Yourself From Your Competition?
by Timothy F. Bednarz, PhD, American Management Development Group
You need to develop a clear understanding of who your competition is and what they specifically sell. In any sales situation, the real sale will be decided between no more than two or three competitors.
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