Become a Creative Breakthrough Thinker: Increase Your Value to Your Organization by Howard Eisenberg, President, Syntrek, Inc.
The traditional employment contract of lifelong personal job security in exchange for dependable performance and loyalty is now history. So too is the previous corporate security of sustainable market strength based on a track record of quality and brand-name recognition. The past is no longer prologue to the future. Welcome to the new era of constant, rapid, and unpredictable change!
Becoming the Best Place to Work by Gregory P. Smith, President, Chart Your Course International
Creating and managing a good organization takes an entirely different approach. Indeed, one-third of the executives surveyed by Robert Half International Inc. now say the work environment is the most critical factor in keeping an employee satisfied in today's business world.
The Value of Loyalty by Timothy F. Bednarz, PhD, American Management Development Group
What have you done to demonstrate to your customers that you are trustworthy and show that you care about the customers success after the sale?
Cutting Costs and Capturing New Ideas by Gregory P. Smith, President, Chart Your Course International
Management's greatest concern should be, "Who has the best ideas and how can we get them?" How many times have you asked employees for their ideas and suggestions and got nothing more than blank stares and shrugged shoulders?
What Would Be Fair? by Timothy F. Bednarz, PhD, American Management Development Group
How do you respond to a hostile and angry customer who has a legitimate complaint and is unable to get it resolved? How effective is your response?