Find articles on Sales & Customer Service
|The "Marshall Plan" For Customer Aftercare: How To Spend Less & Sell More|
My wife likes to shop at the local
Safeway. Is it because of the competitive prices? Yes, that's part of
it ; Is it because of the convenient location? Yes, that
too. But the biggest reason
she likes to shop at the local Safeway is "Marshall."
|Lessons In Customer Service|
Within the not too distant past I had some interesting experiences that
cut to the core of the dos and don'ts of customer service.
|Customer Service Is Not Customer Serve Us|
customer care a top priority will give your business a solid
foundation for growth.
|Great Customer Service|
|Make It Easy For Customers To Complain|
The first component of your complaint management strategy is that you should make it easy for customers to complain.
|Customer Complaints Are Good|
One of the worst things customers can do when faced with unsatisfactory service or a poor quality product is not to tell you and leave for the competition.
|Can Customer Service Representatives Become Proactive?|
When a person has responsibility for both reactive and proactive calls, the reactive will always swell disproportionately, crowding out the proactive.
|Five Steps for Improving Customer Retention and Increasing Revenues|
Here are five steps to hang on to customers, increase their satisfaction and keep them buying your products and services.
|Customer Retention: The Art of Keeping Good Customers|
Why keeping the customers you have and preventing
them from taking their business elsewhere has an immediate,
positive impact on your bottom line.
|Keeping Good Customers: The Art of Customer Retention|
Why is customer loyalty so important? For one thing, numerous research studies have shown that if you can reduce your attrition rate that is the annualised rate of lost customers by as little as five percentage points, you can increase your bottom-line profits by anywhere from 25% to 85%.
|Keeping Good Customers by Earning Customer Loyalty|
To take care of your customers, you need to have a full understanding of their wants, needs, and desires.
|Why Customer Satisfaction Plus?|
In the recent past, business was pretty straight forward. Customers requested service; we provided it; they were happy; end of story. Today, that model has changed dramatically. First, good technical and product knowledge are assumed by external customers
|Customer Relationship Marketing in the New E-World|
Relationship marketing is a concept that has yet to be clearly defined by anyone, even though much of today's marketing literature and many marketing consultants and gurus are in agreement that relationship marketing will be a critical success factor for the large majority of organizations throughout the 21st century
|Changing Customer Values|
Change is happening so rapidly with all the reorganizations,
restructures, down-sizings, mergers, break-ups and new business
start-ups its's no wonder, that your customers are also simultaneously
undergoing vast amounts of change as well?