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Articles by Tom Shay, CSP, Profits+Plus
Ways we stand that tell a customer we are willing to cooperate
When dealing with a customer, we are working to convey a message. We do so, but so little of the message is conveyed with words.
Ways we stand that tell a customer we are nervous
When dealing with a customer, we are working to convey a message. We do so, but so little of the message is conveyed with words.
Ways we stand that tell a customer we are insecure
When dealing with a customer, we are working to convey a message. We do so, but so little of the message is conveyed with words.
Ways we stand that tell a customer we are frustrated
When dealing with a customer, we are working to convey a message. We do so, but so little of the message is conveyed with words.
Ways we stand that tell a customer we are defensive
When dealing with a customer, we are working to convey a message. We do so, but so little of the message is conveyed with words.
Ways we stand that tell a customer we are confident
When dealing with a customer, we are working to convey a message. We do so, but so little of the message is conveyed with words.
Ways we stand that tell a customer we are open
When dealing with a customer, we are working to convey a message. We do so, but so little of the message is conveyed with words.
A Master Salesperson
All of us have experienced the occasion of observing, a sales person demonstrating extraordinary skills. If you have had the opportunity of interacting with this salesperson, a master of legendary service, undoubtedly it was a pleasant experience you will long remember.

Tom Shay presents proven and time tried ideas on the topics of: promoting, customer loyalty, business management design, employee skills development, and financial control. You may reach him at www.profitsplus.org or tomshay@profitsplus.org
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