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Executive Coaching |
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 | | What Really Turns Top Salespeople On?
By Bill Brooks, CEO, The Brooks Group
There are tons of theories about what the “blueprint”
of a top-performing salesperson looks like. Read this article to learn research-based
information about what really drives top-performers
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At The Brooks Group we were recently involved in
research related to sales performance. Being in the business we’re
in, it should come as no surprise to you that this is the type of
research we do!
Here are the numbers. Our research partner analyzed
178 absolute, top sales performers from the United States and another
450 from Germany. These were, I again emphasize, top sales performers
who were at the very peak of their game. In fact, they were the
number one sales people from 628 separate organizations.
These sales winners were then analyzed with
relationship to two important measures – behavior and values. The
evidence was very, very clear. And here it is:
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A specific Behavioral Style (personality) had very little to
do with success. In fact, the spread of behavior or personalities
across the personality spectrum was broad and diverse. The
conclusion? Unlike sales folklore would have you believe (or even
half-baked theories), personality characteristics pegged to success
are relatively difficult to justify. In fact, successful
salespeople’s personalities vary as much as their clothes do! Core
values were far different, however. And also, quite startling. Here
are the facts: 78% of the top performers all shared the same, basic,
driving value. What was it? A basic interest in financial gain! And
that is across two cultures. One in Europe and another here in the
states.
Not surprising, is it? But managing that reality is
quite a different game because the ramifications of this single truth
are just as broad and deep. For example – pay plans, selling versus
servicing ratios, meeting customer’s needs versus taking the money
and running, the very image and reputation of salespeople, fairness
in lead distribution, marketing activity and more all become
volatile, emotional issues.
The reason is that anything involving a person’s
core values incites an emotional response when either rewarded or
withheld. For example, if a person is highly interested in financial
gain anything that fuels that interest will incite an excited
response. Anything that removes or diminishes it will elicit just the
opposite.
By the same token, if you are trying to enthuse
someone by offering an incentive to them that is uninspiring,
unexciting, or just plain uninteresting to them, you will be less
than successful. So will the person supposedly being “motivated.”
What does all of this mean to a salesperson or a
sales manager?
Let’s look at 6 clear ramifications:
- As coarse as it may sound, top salespeople are fueled by the
opportunity to earn a significant amount of money (78%).
- Having someone who is not “turned on” by financial gain
doesn’t necessarily mean they’ll be a poor performer. It does
mean, however, that there is only a 22% chance that they will “shoot
the lights out” as a top sales winner.
- Personality is not nearly as important to sales success as is
a core value.
- To fuel top sales performers it is essential that the playing
field be level for them to earn as much money as they possibly can.
- Personality or behavior is something you can see. Values are
things that must be measured. The former you can sense in an
interview or observe through interaction. Values, although far more
valuable predictors of sales success, are not nearly as observable.
- Motivation really does come from within. The reason is that
that is where values live and flourish. They are part of a person’s
internal “warning” system. That unique configuration that truly
does make a person who they really are.
The ramifications of this for salespeople are also
essential and just as clear. Here are three:
- If you are “turned on” by the opportunity to make money,
sales is a great profession for you.
- If you feel that earning a significant income is not
politically correct, only done through illicit means, is undeserved
or isn’t justified, you probably will always be an average or below
salesperson.
- Find out what really turns you on and go after it – whether
it’s learning or teaching, art or creativity, helping others,
working in a highly regulated environment – whatever! You see,
these are things that are more important to you other than working
toward high economic gain.
Yes, it is true. Top
salespeople earn a lot of money. They also want to earn a lot of
money. It fuels their self-worth and sense of well-being. It’s how
they measure their success. But the real winners understand something
else, too. They only earn the right to feel fueled by addressing
customers needs, servicing accounts, meeting all expectations and
really (I mean, really) earning the income they justifiably feel they
deserve. More articles by Bill Brooks
More articles on Executive Coaching
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