SalesVantage.com >> Article Archives >> Selling Tactics >> Ways we stand that tell a customer we are nervous

Selling Tactics
   
Ways we stand that tell a customer we are nervous
By Tom Shay, CSP, Profits+Plus

When dealing with a customer, we are working to convey a message. We do so, but so little of the message is conveyed with words.

When dealing with a customer, we are working to convey a message. We do so, but so little of the message is conveyed with words. 8% of our message is conveyed with words, 37% of the message is conveyed with the tone of our voice,and 55% of the message is conveyed with our body language.

I am nervous

Clear throat,


Tom Shay presents proven and time tried ideas on the topics of: promoting, customer loyalty, business management design, employee skills development, and financial control. You may reach him at www.profitsplus.org or tomshay@profitsplus.org

More articles by Tom Shay, CSP
More articles on Selling Tactics