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Ways we stand that tell a customer we are frustrated
By Tom Shay, CSP, Profits+Plus

When dealing with a customer, we are working to convey a message. We do so, but so little of the message is conveyed with words.

When dealing with a customer, we are working to convey a message. We do so, but so little of the message is conveyed with words. 8% of our message is conveyed with words, 37% of the message is conveyed with the tone of our voice,and 55% of the message is conveyed with our body language.

I am frustrated

Clinched hands, wringing hands, fist like gestures, pointing index finger, rubbing hand through hair or on back of neck

These 7 pages show the message we convey by the way we present ourselves to our customers. Click on each of the links below to visit the appropriate page.

I am Confident  -  I am Defensive  -  I am Frustrated  -  I am Insecure

I am Nervous  -  I am Open  -  I am Willing to Cooperate



Tom Shay presents proven and time tried ideas on the topics of: promoting, customer loyalty, business management design, employee skills development, and financial control. You may reach him at www.profitsplus.org or tomshay@profitsplus.org

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