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When dealing with a customer, we are working to convey a message. We do so, but so little of the message is conveyed with words. 8% of our message is conveyed with words, 37% of the message is conveyed with the tone of our voice,and 55% of the message is conveyed with our body language.
I am defensive
These 7 pages show the message we convey by the way we present ourselves to our customers. Click on each of the links below to visit the appropriate page.
Tom Shay presents proven and time tried ideas on the topics of: promoting, customer loyalty, business management design, employee skills development, and financial control. You may reach him at www.profitsplus.org or firstname.lastname@example.org
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