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Web Development
Building a Resource Center to Gain Acclaim
By Ken Wisnefski, President,

What are you offering your customers along with your goods/services? Consumers appreciate information they can gather about the goods and services they intend to purchase.

How is your Web site designed? What is your Web site doing for your browsers/customers? Are you providing them with things other than access to your goods and services? If not, it would be a good idea to start doing so. The number of competitors is enormous, so you have to offer something more to the browser. That something is information.

Many Web sites offer resource libraries to their browsers. Resource libraries are stocked with articles pertaining to the site's products, services, industry, etc. The main idea is to offer information, not to "sell" the browser. The resource library is composed with an objective hand; it offers the public unbiased intelligence on an array of topics.

Why it is a good thing

You may be asking, "Don't I want to help sell my own products and services?" Well yes, but your sales will not be affected by your conveyance of information to the customer; your sales are affected by the quality of your products and services. You will garner more appraise from the public if you offer them cold, hard, unbiased information.

A resource library will offer your site distinction in your industry and on the Web. Think of a browser performing a search for a term relating to your products and the search engine returns results for pages from your site not offering to sell products and services, but offering information on the same. Browsers will begin to think that you are an authority on the subject; they will know that you don't just have products and services to offer, but you have insight to offer too.

A theoretical situation

Let's think theoretically about a customer coming into an electronics store wanting to purchase a television. The salesperson is an absolute aficionado on the subject of televisions and does not attempt to "sell" any T.V.s in the store per se, but listens to what the customer is looking for and then bestows what knowledge they have. After the conversation, the customer may find that it would be more beneficial to hold-off or go elsewhere. This may look like a failure in converting a sale, but it is not. That customer will appreciate the objectivity of the salesperson; and, if not buy that T.V. from the salesperson then, they will remember the salesperson and their affiliation and come back again. They also will most likely recommend others to that store (word-of-mouth is the greatest source of marketing).

Sell your business not just products/services

Orchestrating a resource center is very similar to the aforementioned situation. A resource center will not directly "sell" your products or services. A resource center will "sell" the credibility of your business. A resource center will be advantageous to your site in the manner of shaping long-term prestige and distinction. Browsers will know that they can refer to your site for valuable and useful information, not just for making a purchase.

Browsers will not only appreciate your resource center, but search engines will be attracted to them as well. Search engines heavily weigh pages of content; and, the more you have, the more the engine will refer your pages to browsers in response to keywords and phrases during a search. A resource library will make your business more renowned.


In conclusion, a resource center can only better your business in relation to making a connection with the people and in gaining more acclaim throughout the Web. Competition is plentiful, so your business needs to stand-out amongst others. Offering intelligence in supplement to goods and services is a tremendous way to augment your brand name and to bring more traffic to your site.

Kenneth C. Wisnefski is the president of, an online business to business marketplace that connects business consumers with pre-approved vendors in over 150 different categories. has over 5,000 vendors in their Approved Vendor Network and processes close to 10,000 requests per month from businesses of all sizes.

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